KEEPING YOU INFORMED

  • Although Harrow Green can take responsibility for an entire relocation project, you remain in control. We’ll keep you informed, consulted and satisfied, with as much or as little involvement as you wish.
 

  • Relocating Employees: Account management

  • We assign a dedicated senior account manager to every corporate move.

    Providing comprehensive policy consultation, valuable management information and accurate financial reporting, our corporate account management service keeps corporate move organisers in complete and close control when their people are on the move.

    By implementing the continuous improvement cycle, your Harrow Green account manager ensures you receive service excellence.


    Account management Illustration

    • Measure

    • Setting and agreeing service levels (SLA) and key performance indicators (KPIs)

    • Review

    • Monitoring performance using the customer satisfaction survey and other core management information data available, against agreed KPIs.

    • Plan

    • Regular client reviews enabling us to change and offer actionable insights.

    • Improve

    • Modify the plan based on insights gleaned during the review and planning phases.

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  • Management Information

    We will meet regularly with you to discuss performance against targets, and present management reports. You can be kept informed of progress between meetings at a frequency of your choice.

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  • Job Tracking

    Using internet technology we track moves worldwide, enabling us to provide instant updates on project progress to our customers, staff and associates.

  • Moving to a better place? Please call:

  • 0845 600 7776
    UK Customers
  • 01 6454104
    Ireland Customers
  • +44 (0)1708 892960
    Overseas Customers
 

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